BSWH OneContact is a unified help desk solution with contact management. Designed for end users, it provides access to on-the-spot customer support at their fingertips with multiple communication channels; chat, voice, callback, ticketing and email anytime, anywhere and on any device. BSWH OneContact has been designed to support different locations and languages. BSWH OneContact is proactive in providing up-to-date and relevant information to the user, such as news, outages and maintenance. BSWH OneContact quickly and easily connects user support and service users with work contacts and communication channels within your company, it is a simple and elegant solution for technical support and service and contact management in the enterprise.
